IT Service Desk - Japanese / Vietnamese Speaking

IT Service Desk - Japanese / Vietnamese Speaking

Infosight Software And Consulting Services Private Limited
1-6 years
Not Specified

Job Description

· Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information.
· Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction.
· Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.Responsible for ensuring resources are utilized efficiently and in the way that consistently promote the customer quality and satisfaction.

Skills and requirements :
· Diploma or Bachelor's degree or equivalent
· Min 1-4 years Helpdesk Experience.
· Good spoken English & Japanese/Vietnamese.
· Good technical knowledge in Win2K/XP environment, MSOffice 2000/2003, Lotus Notes, Basic Network troubleshooting skill.
· Demonstrated ability to think critically and analytically.
· Proven supervisory skills and ability to organize and clearly communicate thoughts and ideas.
· Must be customer oriented.
· Strong written and verbal communication skills.

Head quartered in United Kingdom, Infosight Consulting (INFOSIGHT) is a Business & IT consulting company, operating since 2006, specializes in SAP, Oracle & Ramco Solutions. With operations in the UK, USA and India it has been delivering outstanding value to its customers by addressing their Business challenges with appropriate ERP application services. Our Consultants help businesses of all size realise higher value and returns from our unparalleled contributions.
Our strong leadership team, with value based business philosophy, has a combined experience of over 120 years of rich and diversified experience in entrepreneurship, delivering distinct value to customers, international experience in consulting, advisory & large transformation projects. Leadership team has a track record of successfully building and leading global IT services companies.

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