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a Japanese language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
a Mandarin language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
Perform application support and maintenance to meet required service level agreement. Resolve hardware and software issues via call or remotely Troubleshoot and provide solutions to software and hardware Provide remote technical support to clients
• Provide 2nd level support on technical/application issue. • Acknowledge & respond to customers or internal request in any channel based on agreed SOP. • Proactively solve problems and provide timely resolution to ensure minimal impact to customers
The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution
Responsible for gathering system requirements, developing accurate and efficient computer programs, designing and testing program logic, coding programs, and preparing them for computer operation
Job Description : Position Description: The Lenovo Data Center Group (DCG) Cloud Services Technical Support Engineer is a critical member of the Lenovo DCG Services Delivery team. Strong technical skills, complex problem collaboration skills, as well
They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakes
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide suppo
Minimum of 1 year of experience administrating and troubleshooting Unix/Linux servers and systems.Computer Science or IT related Degree or Electronic Engineering Degree.Experience in and Linux /Redhat / Centos / Ubuntu will be an added advantage
IT Helpdesk/Service Desk Engineer Work will be in rotational shifts (2 days in a week will be off) Experience- 0-2 years (background in Information Technology) Knowledge in Windows Operating Systems Language Skill- Mandarin Language (Mandatory)
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