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Perform application support and maintenance to meet required service level agreement. Resolve hardware and software issues via call or remotely Troubleshoot and provide solutions to software and hardware Provide remote technical support to clients
The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide suppo
Minimum of 1 year of experience administrating and troubleshooting Unix/Linux servers and systems.Computer Science or IT related Degree or Electronic Engineering Degree.Experience in and Linux /Redhat / Centos / Ubuntu will be an added advantage
a Mandarin language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
a Japanese language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
IT Helpdesk/Service Desk Engineer Work will be in rotational shifts (2 days in a week will be off) Experience- 0-2 years (background in Information Technology) Knowledge in Windows Operating Systems Language Skill- Mandarin Language (Mandatory)
The deskside support engineer's vital goal is to deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
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• Provide 2nd level support on technical/application issue. • Acknowledge & respond to customers or internal request in any channel based on agreed SOP. • Proactively solve problems and provide timely resolution to ensure minimal impact to customers
Job Description : The Application Support Engineer will represent Siemens Industry Software Sdn. Bhd. (SISW) PL MOM Support by guiding customers in identifying and solving complex issues. This is a technical role that interacts with enterprise leve
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