IT Technical Helpdesk (English Speaking)- 100 Vacancies

IT Technical Helpdesk (English Speaking)- 100 Vacancies

Nityo Infotech Services Pte. Ltd.
Putrajaya Sabah Selangor
1-11 years
Not Specified

Job Description

Greetings from Nityo InfoTech !!
Please find below job details and do share with your friend and colleagues :
JOB DESCRIPTION
JOB TITLE : Service Desk Analyst (English Speaker)
Job Location : Cyber Jaya, Selangor
Duration : 12 Months Extendable Contract (Renewable)
Salary : RM 3000-3200 (Basic) + RM 200 Shift allowance+ RM 200 Contract completion bonus.
Shifts : Rotational (9 hrs per day including breaks and 5 days in a week)
Requirements :
Good communication skills(English)
IT background(either degree or Diploma in IT/CS)
1yr plus experience in IT Support/IT Helpdesk can also apply.
Training will be provided after the selection.
Responsibilities :
• Provides Level 1 technical support for all software and hardware within negotiated Service Level Agreements(SLAs).
• Logs all incidents reported via telephone, email or voice mail.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
• Conducts second level support using documented procedures and available system tools.
• Provides guidance and work leadership to less-experienced technicians.
• Participates in special projects as required.
• Coordinates and tracks all system level production down resolution as necessary per documented procedures.
• Installs and configures hardware and software as required.
• Provides support for remote users.
• Document processes and procedures as required
Interested candidates can share their updated resume on [Confidential Information] with below details:
Self rating :
English(out of 10)(Speak/Read/Write) (----/---/---)
Personal details :
Name
IC No.
Position applied for Service Desk Analyst (English speaker)
Client Atos Malaysia
Total Years of Experience
Relevant Experience
Current salary/Last Salary
Expected Salary
Availability(notice period)
Nationality/Current Location
Comfortable to work in rotational shifts(yes/no)
Comfortable to work in Cyberjaya (yes/no)
Comfortable to support customers on calls/emails/web chat (Yes/No)
Availability for interview(Yes/No)
Regards,
Nitin Chaudhary
Resource Manager

NITYO INFOTECH SERVICES SDN BHD
Phone: +60-392127761
E-mail: [Confidential Information] | website: www.nityo.com
USA | Canada | UK | Australia | New Zealand | India | Singapore | Malaysia | Indonesia | Philippines | Thailand | Hong Kong

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....

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