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IT Technical Support (Melaka)

Mindteck (India) Limited
1-5 years
Not Specified

Job Description


1. 24x7 IT technical supports that covering office hours, day shift, night shift and weekend/public holiday support. Shift work will be 12 hour per shift.
2. 1st level Help Desk support for IT issues (apps & system), or escalation problem to next level support with reference to ITSM ticket reported issues.
3. 1st and 2nd level IT Infrastructure support for the following:
a. Fault troubleshooting, resolving, repair and/or replacement of IT equipment such as Personal Computers, Monitor, Notebook computers, scanner, keyboard, mouse, printers, projector, VGA
Switch, Etc.
b. Software installation, configuration, upgrade Etc.
c. PC relocation, swapping, replacement
d. New desktop, laptop, or other hardware deployment
e. Laser printers & barcode Label printers periodically maintenance and support.
f. Laying new/replacement of network/RS232 cable and basic network support.
g. Tool PC basic hardware & software support
h. meeting/conference room IT peripherals regular check & maintenance. Meeting and event support eg. PA System, projector, Web/Video conferencing setup/standby.
i. Mobile phone & Cisco IP phone related support
j. HDD cloning, User data backup and recovery based on request
k. Drive compliance of client metrics (SCCM, Antivirus, client backup, client encryption, client security patching and etc)
k. virus/malware outbreak clean up support
m. conduct cybersecurity control as per the checklist for new tools that need to connect to network.
4. Monitoring schedule jobs and IT infrastructure health monitoring, react/escalate if there is any abnormality detected
5. Managing run card/Process Traveler printing, and paper loading.
6. Support administrative work such as
a. raise material request for run-card paper withdrawal from store
b. problem analysis (trend, pareto) & drive improvement
c. managing shipment request (eg Backup tape and HDD), RMA return, warranty claim and visitor pass arrangement.
d. managing scrap item for disposal
e. Inventory update, tracking and labeling
7. ITSM ticket management – follow up, routing, update and closing tickets.
8. Manage 5S cleanliness at the helpdesk area, Store room and IDF rack.
9. Provide shift, weekly and monthly update. Shift tech must handshake with next shift person for
things to be follow up before off duty.
10. Others ad-hoc task/project.

As software is becoming ubiquitous in every device we use, defects are no longer a problem to be managed. They have to be predicted and excised. At Mindteck, quality is beyond delivering error free software. We view our processes and methodologies as an inherent feature enabling us to exceed customer expectations. Quality is a way of life at Mindteck covering all processes, interactions and deliverables.

At Mindteck, we benchmark our quality processes against international standards like ISO and CMMI. We are ISO 9001:2000 and ISO 27001:2005 certified and an SEI CMMI level 5 Certified company. Besides these certifications, Mindteck is also ISO 13485:2003 certified to serve the Medical Electronics Industry.

Our quality policy states - 'We shall strive to satisfy our customers by consistently ensuring cost effective and timely delivery of high quality software solutions.'

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