ITIL Operations ( Product support lead )

ITIL Operations ( Product support lead )

Avl Infotech Sdn Bhd
Kuala Lumpur
8 - 10 Years
Not Specified

Job Description

  • Ensure that IT procedures, standards and guidelines are complied with.
  • Prompt escalation of issues upwards, whenever necessary.
  • Ensure prompt sign-off as and when required.
  • Ensure proper workspace and desktop computing resources of the vendor, where applicable.
  • Provide timely availability of required information by all related parties.
  • Provide timely review of documentation provided by all related parties.
  • Define acceptance criteria with outsourcer and/or Vendor Project Manager and test the deliverables against the defined acceptance criteria if applicable.
  • Provide sample data and expected test results to Vendor Project Manager, to be used for acceptance if applicable.
  • Provide sign-off on all outsourcer’s and/or vendor’s deliverables if applicable.
  • Approve Change Control in the project if applicable.
  • Raise any change request and ensure timely approval from relevant parties if applicable.
  • Prior experience with supporting an internet banking platform multi-country deployment
    Proven ability to work creatively and analytically in a problem-solving environment
    Ability to make independent assessment of a technical problem and lead cross-team troubleshooting to isolate and remediate it.
Familiar with legacy and DevOps development methodologies
MS Excel or MS Project for planning and reporting
  • HP Quality Center (or similar defect tracking tool)
  • Rational Tool Concert (or similar version control tool)
  • atleast 1 web programming (Java, javascript, PHP, Go, etc.) and 1 scripting language (bash, ksh, python, perl, etc.)

AVL Infotech provides a broad portfolio of information technology solutions and business process to its clients worldwide. Our core portfolio comprises application development, business process consulting services as well as professional staffing services in information-technology.

We are experienced in providing high quality solutions to clients in diverse business areas. We are providing cost effective global support by our offshore and Onsite partners in Malaysia.

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