o Performance tuning and performance knowledge in the IT domain.
o Creation of hardware requirements specifications.
o Co-operating with internal staff, Solution Architects, Business Analysts , Management and QA.
o Understanding the customers functional and business requirements and creating technical solutions to meet these.
o Understanding the B/OSS solutions, how the components can be deployed to meet a customer’s needs.
o Supporting software migration projects including testing and diagnosing issues.
o Guiding and coaching other staff on best practices and knowledge transfer
o Providing technical support to the team.
o Become a point of contact for technical infrastructure questions.
o IT Deployment support.
o Installing and Deployment of any required products.
o Environment support for any required products.
o Troubleshooting of any required products.
o DB and SQL knowledge, ability to maintain DBs .
o Incident, Problem management and ownership of the issues till resolution. Handling Trouble tickets raised by the Users.
o Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
o Professional attitude and character.
o Willing to work out-of-hours from time to time as circumstances dictate.
o Flexible to learn new things as required to support.
o Must be able to work well under extreme time constraints, high overload, stressful situations.
PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment.
With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.
PCCW Solutions has been at the forefront of driving innovation and delivering industry-specific solutions for enterprises clients to accelerate their digital transformation, and playing a key role in supplying and maintaining some of the most critical IT systems in the public sector.
We have Pan-Asia regional presence in Singapore, Malaysia, the Philippines, Hong Kong, Macau, Taiwan and mainland China with 12 office locations across the region. Our Singapore office serves as the regional hub for Southeast Asia, supported by the regional delivery centers in Malaysia and the Philippines. With our extensive, widely-recognized business credentials and experience in managing large-scale projects, PCCW Solutions has become a trusted partner to a diversity of organizations from different sectors.
Functions : Finance & Accounts, IT
Industries : IT/Computers - Software
Skills/Roles I hire for: IT, Executive
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Requirements analysis, test strategy/planning, test scheduling, test scenarios & test cases preparation and execution
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