Job openings for Customer Service Officer

Job openings for Customer Service Officer

Quess Corp Limited
0-5 years
Not Specified

Job Description

Job Responsibilities
• Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
• Sign up customers for I-Banking
• Route calls through IVR where applicable
• Maintain contact records to reflect current information
• Requests and complaints Turn around
• Promote cross sell of all banking products
• Maintain accuracy of information given to customers
• Have high awareness levels on KYC and Anti-money laundering Policy
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without any mis-selling
• Use S2S palette to identify eligibility and register dispositions for analysis
Knowledge/Skills/Experience
• Graduate / SPM with minimum of 2 years experience.
• Fresher or with 1-2 years of experience
• Excellent communication skills in written and verbal English
• Basic computer skills
• Strong service orientation
• Willingness to learn additional products
Incentive: The employees will be eligible for quarterly incentive range between 0 to 5000 MYR based on the performance.
Shift Timing: 24X7. Mostly female candidates will not entertain to work in night shifts.
Shift allowance would be range from 300 to 400 MYR / Month.

About Quess:
Quess Corp Limited (BSE: 539978, NSE: QUESS), is India’s leading business services provider. At Quess, we excel in helping large and emerging companies manage their non-core activities by leveraging our integrated service offerings across industries and geographies which provides significant operational efficiencies to our clients.

Quess has a team of over 318,000 employees across India, North America, South America, South East Asia and the Middle East across segments such as Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess serves over 2,000 clients worldwide. Established in 2007, Quess is headquartered in Bengaluru, India and has a market cap of approximate. INR 10,909 CR as on March 31, 2019.
Quess Corp is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Please visit us at http://www.quesscorp.com

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