Journey Owner, Digital Partnership (Digital Retail Bank)

Journey Owner, Digital Partnership (Digital Retail Bank)

RHB Banking Group
Not Specified
Not Specified

Job Description

  • Regularly participate in partner, startup community, industry & regulator events to ensure RHB’s digital agenda’s interest is addressed
  • Develop winning customer journeys in collaboration with other relevant squads (product squads) to ensure any ecosystem innovation launched is well integrated and seamless for customers
  • Develop and continuously improve framework for partner sourcing and identifying to ensure structured and systemic approach to partner identification and engagement
  • Develop partner onboarding journeys that enable quick and seamless onboarding of new partners
  • Collaborate with other functions in RHB such as CARL, technology and operational units to identify opportunities of improvement to policies, enablement and processes to increase partnership opportunities
  • Develop relevant communication materials and structured approach to ensure continuous engagement and communication of new partner opportunities and ecosystem hypothesis sourced.
  • Collaborate with brand marketing and group communications in planning and developing new partner proposition launch activities and materials
  • Regularly perform assessment of partnership value, relationship, customer satisfaction and other attributes to recommend improvements that are required
  • Continuously drive seamless and automated customer/partner experience through digitalization and innovation to achieve a frictionless and fast partner onboarding capability
  • Plan and drive collaboration events to present partners with digital & innovative opportunities that retail business has to offer.
  • Co-lead CARL and other approval activities needed internally and externally to ensure timely and successful launch of partnered value propositions

  • Familiar with digital businesses and startups in the market
  • Experienced in developing new business models through multi party joint propositions
  • Experienced in identifying new opportunities/revenues in existing partnerships
  • Experienced in creating multi-product/multi-service offerings

As per RHB Bank T&C

Job Details

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