Junior Risk Analyst

Junior Risk Analyst

Alphatel Global Sdn Bhd
2-3 years
Not Specified

Job Description

Job Responsibilities:
Perform Daily Task:
- Attend to escalation by Skpe from other department: eg. Payment, CS, Affiliate, Marketing
- To resolve the case received from freshdesk.
- To resolve the email checking request send by other deparment.
Identify Abnormal Trend from Data:
- To be able identify abnormal player based on their profile.
- Evaluate member behaviour by ticket history.
- To check whether applicant qualify for the bonus applicant

We are a Telemarketing company based in Selangor, Malaysia. At ALPHATEL we provide customized Telemarketing Call Centre in Malaysia, Customer Service services according to company’s needs. We understand every company has their own unique requirements so we will spend time to understand and discuss with on how we can optimize Telemarketing solutions to be part of the overall marketing strategy. Our commitment is to customize inbound and outbound telemarketing solutions that add values, improve efficiencies and most importantly, increase sales. We also provide mass marketing solutions where we customize and mix digital marketing strategy such as Email Marketing ,Voice Broadcasting ,SMS Broadcasting and Voice Broadcasting to our Telemarketing Services and making us a perfect sales outsourcing partner and an extension to any internal sales team.

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