Key Account Executive

Key Account Executive

DHL Express (Malaysia) Sdn Bhd
2-5 years
Not Specified

Job Description

Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
DHL Key Account Customers
  • Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services (eg Reporting etc)
  • Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
  • Proactively inform customers on shipment delays and potential service failures. Subsequently coordinate within DHL network on service require within the Network Trace Procedures.
  • Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
  • Prepares QBR for clients.
  • To support GOS contingency for FL CS
  • To manage KAD GOS

Subfunction Managers
  • Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers.
  • Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution.

Information Management
  • Complete daily, weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals & agreement.

Driving Customer Service Excellence
  • Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage.

Maximising Revenue Generating Opportunities
  • Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g SII, TDD and the use of eCom tools)

. Degree in Business (preferable) or equivalent
. 2 years experience in Customer Service in service-related industry, handling and resolving customers issues and complaints.
. Strong career support in a international environment
. Great culture and colleagues
. Multifarious benefit program
Do you see a personal challenge in these versatile and reponsible tasks Then apply now!
We look forward to receiving your application!

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