Key Account Specialist – GrabPay MY

Key Account Specialist – GrabPay MY

GrabTaxi Pte Ltd
Other - Malaysia
2-4 years
Not Specified

Job Description


Job Description :
Get to know the role:
  • You will be managing a portfolio of key accounts comprise of both offline and online with a focus on building lasting relationships and increasing profitability/revenue.
  • You will be responsible for the pitching of marketing campaigns and selling of a new product to existing and new merchants to drive growth and awareness for GrabPay Malaysia.
  • You will be assisting in elements of business identification, partnerships, account management, and execution strategy. You will be reporting to the Head of Key Account Management, GrabPay Malaysia.

The day-to-day activities:
  • Manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenue.
  • Liaise with key merchants for merchants funded promo program, partnerships, new products and new features.
  • Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.
  • Drive growth of key accounts by analysing data and develop initiatives to increase profitability / revenues aligned with country targets.
  • Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations).
  • Deliver business improvement projects to create value for both merchants and GrabPayMalaysia.

The must haves:
  • Bachelor (or above) degree in Business/ Management or equivalent.
  • Minimum 2-4 years (for an account management role) or experience in sales, business development, partnerships or equivalent role.
  • Experience in e-wallet/payment industry is a plus
  • Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage.
  • Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
  • Demonstrated ability to work effectively across internal and external organizations.
  • Have a competitive edge and thrive in a team environment.
  • Be very organized and communicate well.
  • You must be a self-starter and independent as we'll look for you to manage your own time and priorities here.
  • Energetic, enthusiastic and calm even in a dynamic and fast paced environment.
  • A highly independent and individual with excellent team-working skills.

GrabTaxi Pte Ltd

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