L1 Service Desk Monitoring Fault MGMT

L1 Service Desk Monitoring Fault MGMT

ELABRAM SYSTEMS SDN. BHD
1-2 years
Not Specified

Job Description

  • Provides surveillance on all aspects of the in-scope services & underlying components needed to deliver the service.
  • Command & Control structure
  • Focused on ensuring service availability & 1st Level troubleshooting on exceptions observed on both service & underling network.
  • Anticipate disruptions
  • Initial investigation on the possible source of problems.
  • Supervise automated recovery process
  • Incident handling, Fault Mgmt, Configuration Mgmt, Preventive maintenance, planned worksupport, escalation initiation.
Requirements:
  • Education: Bachelor Degree in Computer Science or Electrical Engineering
  • Must have at least 1-2years of working experience in IT industry
  • Basic GSM understanding of call flows and OSS, BSS general functionalities in Telecommunication network.
  • Basic understanding on Unix and shell-based operating system and networking
  • Basic understanding of IT operations and surveillance processes.
  • Basic knowledge on IT HW and IT monitoring tools

Job Details

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Elabram Systems was incorporated in year 1999. We aim to become the best HR Solutions Provider in Asia Pacific by providing innovative HR Solutions and Workforce Management Systems. Elabram builds networks of clients from prominent technology companies and experts from diverse professional backgrounds.

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