Lead Systems Engineer, IT Systems

Lead Systems Engineer, IT Systems

GrabTaxi Pte Ltd
5-8 years
Not Specified

Job Description


Get to know our Team:
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.
Get to know the Role:
This position plays an important IT role that is essential to Grab in ensuring smooth daily regional operation (Level 2 & 3) and management of tasks/projects for the business. The following includes the duties and responsibilities, as well as the expectations for this role.
The day-to-day activities:
  • Collaborate and mentor team members to build/improve technical capabilities in the service.
  • Engage and manage stakeholders expectations across Grab.
  • Responsible for endpoint management (via Directory as a Service (DaaS) like JumpCloud and Software as a Service (SaaS) SaaS based systems like Automox.
  • Responsible for endpoint deployment and software deployment.
  • Provide Level 2 & 3 IT operational support. Coordinate and liaise for Level 4 operational support.

The must haves:
  • At least 5 years of administration/operations experience for Windows / Linux / MacOS / ChromeOS endpoints.
  • At least 4 years of experience in Windows image deployment and image creation like Windows Deployment Services (WDS) and/or Assessment and Deployment Kit (ADK).
  • Has at least 4 years of experience in driving technical solutions/innovations while collaborating and mentoring teams to fulfill business demands.
  • At least 4 years of experience in Single Sign-On (SSO), Security Assertion Markup Language (SAML 2.0), Open Authentication (oAuth) and Lightweight Directory Access Protocol (LDAP).
  • At least 3 years of hands-on experience with Mobile Device Management (MDM) providers like Cisco Meraki or Google MDM.
  • At least 3 years in managing stakeholders expectations on solution deliverables.

Really Nice to Have Skills
  • Project management experience is a plus.
  • Experience with Directory as a Service (DaaS) environment.
  • SaaS / cloud technologies (AWS or Azure).
  • ITIL Foundation v3 or v4.
  • Workflow/server automation tools.

Personal Qualities:
  • Understands and manages different needs of the team and goes out of the way to serve and support others.
  • Keeps to one's promises and takes steps to be a role model for others.
  • Sets challenging personal targets and seeks to exceed them.
  • Exhibits a desire to learn continuously even in areas outside of one's comfort zone.

Job Details

Employment Types:

Industry:

Function:

IT

Job Source : grab.careers

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