Learning & Development Expert

Learning & Development Expert

Teledirect Telecommerce Phils Inc
Malaysia
2-5 years
Not Specified

Job Description


Learning & Development Expert
We are looking for a Learning & Development Expert to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top Reasons to work with TDCX
• Attractive Remuneration.
• Comprehensive Medical Care and Insurance Coverage.
• Premium and Instagrammable workspaces
• Get engaged and recognized with our Engagement and Recognition Program.
• Getting coached and mentored by experts in your field.
• Fun and flexible working arrangements.
• Easy to locate area with direct access to public transport.
• Incredible opportunities for you to develop your personal and professional skillsets.
• 25 years of experience and more than 200 industry awards
• Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you to #BeHappier at work.
What is your mission
• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience with curriculum development and course material review management
• Familiarity with traditional and modern training methods, tools and techniques
• Strong communication and interpersonal skills
•Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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