License Management Analyst 3-Fin

License Management Analyst 3-Fin

Kuala Lumpur Taiwan
2-3 years
Not Specified

Job Description

Preferred Qualifications
 (GLAS) is an organization that promotes the management, governance and awareness of the proper use and distribution for Oracle systems through expert services. 
The GLAS Consultant will be responsible for providing contractual interpretation on the licensing terms and conditions to customers, while ensuring customer satisfaction with minimal supervision.
- Run contract validation operations related to Enterprise Contracts;
- Develop comprehensive and accurate research of customer contracts, establish licensing position, ensure/validate data collection from the customer and analyze and summarize customer reported information based on a previously established set of business rules;
- Performs research / analysis of usage on data gathered from customers.
- Place customer calls and interact with other LOBs such as Sales, Contracts, Migrations, Support, Legal, Business Practices, Infoprice;
- Work with global GLAS team members on various engagements and provide consultancy services;
- Work with the Business Services and Systems Management technical teams for defining technical requirements in order to automate the current activities;
- Work with Oracle customers and partners to understand their usage of Oracle products and services;
- Act as an analytical expert;
- Maintain and develop a high standard of awareness on Oracle products and their associated licensing terms and conditions, as well as Oracle%26rsquo;s business practices.
- Strong written and verbal communication skills in English and Chinese;
- Advanced in one of the following languages is a plus: Japanese;
- Bachelor%26rsquo;s degree in information technology or economic field preferred, but not mandatory;
- Proven experience in customer facing activities;
- Strong analytical skills, attention to details and quality checking;
- Ability to prioritize tasks and handle multiple projects simultaneously;
- Excellent research, innovation and problem solving skills;
- Be able to work both independently and in team environment;
- Previous experience in customer service is a plus;
- Working globally experience is a plus;
- Demonstrated proficiency with Microsoft Office software suites;
- General knowledge about Oracle%26rsquo;s business practices, current and historic licensing metrics;
- General/conceptual understanding of operating systems, hardware environment, software, computer networks and architectures;
- General knowledge with Oracle products and how they work in a customer environment is a plus; (see Oracle Software Investment Guide);
- Ability to interpret and apply contractual concepts;
- Work on flexible time and shifts
Delivers license management services and programs to customers and partners, in order to govern, manage and promote awareness of the proper use and distribution of Oracle solutions. Provides expertise, advisement and tools that aid in managing compliance with Oracle%26#39;s contractual agreements, while providing value-added services to enhance satisfaction.
Performs qualification activities in the assigned segment to identify accounts/areas where compliance needs to be assessed and ensured. Executes license management engagements/programs with customers and partners, following defined standard processes, that aid in the proper management and distribution of Oracle products. Develops expertise in contractual agreements, licensing policies, technical verifications, compliance processes and other relevant areas, using this to provide analysis and license management advisement. Plans and drives progress on project milestones.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Ability to comprehend and interpret licensing issues.
Strong analytical skills.
Ability to communicate clearly and concisely.
Typically 2-3 years of related experience and/or customer facing experience in IT/asset management consulting, audit or software asset management
Understanding of the software industry is preferred.
Detailed Description and Job Requirements
Leads LMS engagements remotely and on-site, leverages virtual teams through project management principles and collaboratively navigates the engagement from beginning to end. This is achieved by best matching which service offering suits the customer / partner engagement needs, obtaining an understanding of a customer/ partner’s IT environment and then recommending proper deployment of licenses.- Through these activities, the Senior Consultant aims to transfer knowledge to our customers and partners throughout the engagement process to:- Educate on Oracle licensing %26 business practices and their application. Equip with the skills, knowledge and/or tools needed to effectively manage Oracle licenses.-- Enable pro-active license control %26 management and the realization of the associated benefits.-- All services performed need the Senior License Consultant to have a thorough understanding of the customer’s/partner’s Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.
Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities.- Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle.- Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance.- Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities.- Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle’s contracts and business policies and presenting different options to achieve resolution.- Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration.- Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement.- Self-motivates to independently achieve personal and team LMS goals and objectives.
BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting.- 3-5 years experience in related field.- Experience in Project Management Principles.- Experience in working with C-level personnel.- Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios.- Ability to relate smaller concepts to the overall 'big picture'.- Experience with executive-level presentations.- Exemplary written and verbal communication skills.- Travel is necessary.

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