Linux System Administrator

Linux System Administrator

DXC Technology
Selangor
2 - 10 Years
Not Specified

Job Description

Responsibilities
• Take ownership of any assigned incidents, update the incident and begin investigation.
• You will be required to investigate and diagnose the incident accurately and effectively. Owning multiple incidents you will need to prioritize your response to the incident based on the Priority and Severity of the issue.
• Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.
• Efficient usage of technical scripts, diagnostic tools and a known error database is required.
• Liaise with 3rd party providers for assistance in identifying a series of events may be required.
• If the customer has specific processes for communication they will need to be followed.
• Regularly update the incident record with your actions.
• If the duration of the incident exceeded the stated SLA you may be required to reprioritize and escalate the issue to the next level of support or a management escalation.
• If the incident is a major Priority 1 incident affecting the Key Production Environment (KPE) you will be required to escalate to the Shift Leader / Strategic Incident Manager in a timely manner.
• As potential resolutions to the issue are found you will be required to implement the solution and test that the resolution has fixed the problem. If you have found a new fix to the issue that has not been documented you may need to update the known error database.
• Interactions between Authorized User(s) and Support Teams, plus all necessary actions deployed to restore services are documented in the Incident Record to provide a full history of events. This detail can be an invaluable input to Problem Management and Knowledge Management
• If the Incident’s duration, impact or urgency is extended during Investigation and Diagnosis, it may be necessary to reassess the assigned priority and initiate Management Review.
• Throughout this activity the Authorized User is notified of progress.
• Upon closing the incident verify that the categorization and closure code of the incident is correct.
• If there are multiple incident reoccurring and or the incident is deemed to have a deeper issue that requires root cause analysis or escalation to the problem manager you may be required to initiate a Problem Record.
• When the Incident is resolved, the Authorized User is contacted to verify the Incident has been successfully resolved.

Requirements
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, MCP, Oracle/MCDBA, HP-UX, CCNA, CCNP, SNIA).
• Experience within IT Operations, infrastructure services support (Systems Windows Server, Unix, Backups, DB’s or Network management), operational monitoring and/or end user support.
• Hands-on technical knowledge of the applicable technology platform for: AS/400 / Mainframe, Backup, Batch Monitoring, Database, Messaging / Collaboration, Middleware / Web, Network management, SAP, Security, Storage, Non-Stop (Tandem), UNIX / Linux, Windows, WorkPlace Services, and HP Open View Products.
• Must be able to demonstrate excellent troubleshooting and problem solving skills.
• Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

Website: https://www.dxc.technology
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