Looking for WFM (workforce Management/Real Time) Analyst

Looking for WFM (workforce Management/Real Time) Analyst

HTC Global Services (MSC) Sdn Bhd
2-11 years
Not Specified

Job Description

Looking for WFM (workforce Management/Real-Time) Analyst
Experience: 2+Years
Nationality: Malaysian Only
Working hours follow US – 9 PM MYT to 6 AM MYT
Location: KL
  •  Complete understanding of overall operational activities including phone, email, and chat support
     Must have a good working knowledge of Excel, and have the ability to organize/analyze data in a structured manner.
     Capacity Planning experience is preferred (a minimum of 250 headcounts)
     Minimum of three years of experience in performing WFM functions required.
     Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
if interested please share your cv to [Confidential Information]

Ravali B
+60 173782350
[Confidential Information]

Job Details

Employment Types:




HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTCs client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.


We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.

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