Manager, Branch Ops Support (FEN & Compliance)

Manager, Branch Ops Support (FEN & Compliance)

Hong Leong Bank
5-8 years
Not Specified

Job Description


If you are looking to excel and make a difference, take a closer look at us…
This is a strategic and tactical responsibility for Branch Operations covering:
1. Branch Operations Support (FE Notices, Operational Risk, AML compliance & security).
2. To achieve operational efficiency, productivity, service excellence and operational risk compliance.
Responsibilities:
  • Has comprehensive understanding on the Foreign Exchange Notices to ensure fully compliance to the guidelines and adopt reasonable market standard in due diligence process.
  • Has overall responsibility for Foreign Exchange Administration rules guideline, FATCA & CRS and ensure compliance with regulatory guidelines.
  • To establish internal controls and procedures to ensure compliance with the Foreign Exchanges Rules including establishing relevant system, process and procedure.
  • Provide strategic branch operations support in formulating relevant branch operational policies with periodical review of existing policies in line with regulatory and industry practice.
  • Provide advice and support to RMOs on branch operational matters.
  • Manage projects relating to regulatory compliance updates and findings relating to process and system enhancements.
  • Ensure effective implementation of branch operations SOPs in meeting customers expectation as well as enhancing staff productivity and service quality.
  • Regular and timely review of process improvements of branch operations to further enhance the work processes at branches with risks assessment and controls in place.
  • Ensure that all aspects of regulatory guidelines including operational controls are being addressed to deter as well as mitigate both fraud and negligence in the formulation of branch operational procedures having the customers interest in mind.
  • Review onboarding documents relating to the regulatory guideline such as FEA, FATCA & CRS.
  • Develop processes for branch operations to comply with relevant AML, FEA, FATCA, CRS and other relevant regulatory guidelines.
  • Monitor changes to business practices and products to ensure that AML/Mule Account deterrence procedures are adequate.

Job Requirements:
  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent.
  • Minimum of 5 years branch operations experience covering all aspects of branch operations with comprehensive understanding on the Foreign Exchange Notice.
  • Conversant in both spoken and written of English and Bahasa Malaysia.
  • Proficient in Microsoft Office applications.
  • Possess good analytical and problem solving skills.
  • Independent and result oriented with good interpersonal skill and ability to work with all levels.

About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our 'Digital at the Core' ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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