Manager, Customer Success

Manager, Customer Success

Air Asia
Malaysia
Not Specified
Not Specified

Job Description


Job Description
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

  • Define and optimize customer lifecycle by driving programs and initiative to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement

  • Develop initiatives and plans to support customers from onboarding through to long-term usage of platform

  • Set the overall vision and strategic plan for account management, focusing on driving product adoption, leading a positive customer experience, and driving growth through retention efforts

  • Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores

  • Implement churn prevention programmes and drive new business growth through customer advocacyÂ

  • Build, manage, and develop a diverse team to achieve targets regionally

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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