Manager - GOT-Operations (Process Improvement & Projects)

Manager - GOT-Operations (Process Improvement & Projects)

Hong Leong Bank
Malaysia
Not Specified
Not Specified

Job Description


If you are looking to excel and make a difference, take a closer look at us…
Project Management and Process Improvement
  • Responsible for leading, follow up and documenting the implementation on ongoing business process improvements projects in Contact Centre.
  • Responsible for measuring projects/process output, performing analysis to identify long term and quick-win enhancements.
  • Inspire and influence key stakeholders to significantly improve customer satisfaction by adopting & implementing digitalization initiatives of business process improvement.
  • Participate in Process Review for defining, creating, reviewing and maintaining a complete process catalogue. Working with key stakeholders across the organization to define, document, review, and improve operational workflows in Contact Centre.

Hong Leong Bank Berhad ( HLB) is a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned HLB various awards for its innovative approach in reimagining customer experiences and their banking journey. HLB’s digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our employees to drive life-long learning, achieve their career aspirations and grow talent from within HLB. HLB is the recipient of the Gold Award for Best Workplace Culture at the HR Excellence Awards 2019 for our efforts in nurturing a culture of high performance.
Thank you for considering HLB as your preferred employer and we look forward to receiving your application soon.

Hong Leong Bank (“HLB) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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