Manager - Personal Financial Services (Performance Management & Incentive)

Manager - Personal Financial Services (Performance Management & Incentive)

Hong Leong Bank
Not Specified
Not Specified

Job Description



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Key Responsibilities and Accountabilities
  • Prepare accurate and timely incentive calculation for HLB and HLISB on monthly basis for incentive payroll according to business schemes and management measurements.
  • Ensure the periodic Incentives deferrals and claw backs are processed accurately and documented for review. Perform claw backs from Incentives paid to staff based on Disciplinary reasons or approved requests from Product/business.
  • Attend and investigate enquiries/appeals related to incentive calculation and measurement from common mailbox. Addressing appeals, error, omissions from staff based on Incentives paid and errors/omissions, if any, to be amended within timelines.
  • Responsible on monthly tracker, dashboard or reporting and explain the major cost variance against budget. Analyze PFS/Islamic sales channel productivity and working with respective business teams to review and plan accordingly.
  • Ensure large data used as source for the Incentives calculation is cleaned up regularly and accurate for usage of Incentives calculation which is currently done through a combination of manual and system-based approach.
  • Ensure smooth maintenance of incentive system through the vendor, such that Branch frontline staff can accurately capture their sales and be incentivized accordingly.
  • Ensure System testing is done regularly along with the UATs in details. If system errors are encountered, liaise with IT/ Vendor/ business team as applicable for resolution. Provide details of Incentives calculation including methodology adopted, rates applicable as and when needed.
  • For all new Incentives schemes or changes to existing schemes, review the details with the Product/ Business teams to evaluate the same. Engage with the vendor to ascertain the time to be taken and cost (man-days) required, perform the UAT and ensure there are no glitches in the same before final roll-out to the respective job roles. Monitor the new/enhanced schemes post roll-out to ensure smooth process has been embedded. Review, refine/revise, if needed.
  • Strategic and planning responsibilities to engage with all Product/Channel/ Business teams for business planning, tactical campaign or ad-hoc reward plan to support business growth.
  • Provide periodic/ annual/ monthly data of Incentives to all the Product teams for their review/ assessment.
  • Actively involved in Annual detailed review of all Incentives schemes to be executed along with HR, respective Product/Segment/Channel teams to analyze the effectiveness of the same against costs incurred, submit to MD, PFS and GMD for determining the way forward for the Incentives scheme for the next FY.
  • Prepare productivity analyses inclusive of review participation levels per scheme, range of Incentives earned by the respective scheme staff based on vintage and staff background (eg: change of sales staff schemes due to role changed etc), Y-o-Y trend of the scheme, deferral rate, provide feedback and analysis to support business team.
  • Work on productivity management of PFS Sales staff by providing data and working with respective teams.
  • Work IT/ Vendor to review the system capabilities to enhance/ moderate/change as per Bank requirement and new Incentives schemes to be launched. Automate the calculations of all the Incentives currently being calculated manually and eliminate/reduce all manual interventions to minimal.
  • Project deployment or ad-hoc campaigns as proposed by the respective Product/Channel teams to be reviewed for feasibility of implementation and engage with the vendor to evaluate if an existing scheme can be replicated or a new scheme needs to be created. Ensure that the product team is satisfied with the solution(s) being offered.
  • Support short-term tactical sales campaigns through manual Excel files and propose system enhancement/automation where possible with consideration of minimizing costs.
  • Compliance and ensure that the overall Incentives Documents kept updated at all times and the SOP for the unit is annually reviewed with all the relevant/current details captured in the same. BCP and RCSA to be conducted periodically as well.
  • Ensure that the overall Incentives records and documentation is well kept for audit trail and compliance checking.
  • Project deployment.

Experience/Requirements
  • Background in Performance Management, Finance, Business Strategy Management, Product Management, Project Management or relevant large data mining experience
  • Banking knowledge with business ICT experience will be an added advantage
  • Database and system logic knowledge, SQL scripting and programming is required.

Key Responsibilities and Accountabilities
  • Prepare accurate and timely incentive calculation for HLB and HLISB on monthly basis for incentive payroll according to business schemes and management measurements.
  • Ensure the periodic Incentives deferrals and claw backs are processed accurately and documented for review. Perform claw backs from Incentives paid to staff based on Disciplinary reasons or approved requests from Product/business.
  • Attend and investigate enquiries/appeals related to incentive calculation and measurement from common mailbox. Addressing appeals, error, omissions from staff based on Incentives paid and errors/omissions, if any, to be amended within timelines.
  • Responsible on monthly tracker, dashboard or reporting and explain the major cost variance against budget. Analyze PFS/Islamic sales channel productivity and working with respective business teams to review and plan accordingly.
  • Ensure large data used as source for the Incentives calculation is cleaned up regularly and accurate for usage of Incentives calculation which is currently done through a combination of manual and system-based approach.
  • Ensure smooth maintenance of incentive system through the vendor, such that Branch frontline staff can accurately capture their sales and be incentivized accordingly
  • Ensure System testing is done regularly along with the UATs in details. If system errors are encountered, liaise with IT/ Vendor/ business team as applicable for resolution. Provide details of Incentives calculation including methodology adopted, rates applicable as and when needed.
  • For all new Incentives schemes or changes to existing schemes, review the details with the Product/ Business teams to evaluate the same. Engage with the vendor to ascertain the time to be taken and cost (man-days) required, perform the UAT and ensure there are no glitches in the same before final roll-out to the respective job roles. Monitor the new/enhanced schemes post roll-out to ensure smooth process has been embedded. Review, refine/revise, if needed.
  • Strategic and planning responsibilities to engage with all Product/Channel/ Business teams for business planning, tactical campaign or ad-hoc reward plan to support business growth.
  • Provide periodic/ annual/ monthly data of Incentives to all the Product teams for their review/ assessment.
  • Actively involved in Annual detailed review of all Incentives schemes to be executed along with HR, respective Product/Segment/Channel teams to analyze the effectiveness of the same against costs incurred, submit to MD, PFS and GMD for determining the way forward for the Incentives scheme for the next FY.
  • Prepare productivity analyses inclusive of review participation levels per scheme, range of Incentives earned by the respective scheme staff based on vintage and staff background (eg: change of sales staff schemes due to role changed etc), Y-o-Y trend of the scheme, deferral rate, provide feedback and analysis to support business team.
  • Work on productivity management of PFS Sales staff by providing data and working with respective teams.
  • Work IT/ Vendor to review the system capabilities to enhance/ moderate/change as per Bank requirement and new Incentives schemes to be launched. Automate the calculations of all the Incentives currently being calculated manually and eliminate/reduce all manual interventions to minimal.
  • Project deployment or ad-hoc campaigns as proposed by the respective Product/Channel teams to be reviewed for feasibility of implementation and engage with the vendor to evaluate if an existing scheme can be replicated or a new scheme needs to be created. Ensure that the product team is satisfied with the solution(s) being offered.
  • Support short-term tactical sales campaigns through manual Excel files and propose system enhancement/automation where possible with consideration of minimizing costs.
  • Compliance and ensure that the overall Incentives Documents kept updated at all times and the SOP for the unit is annually reviewed with all the relevant/current details captured in the same. BCP and RCSA to be conducted periodically as well.
  • Ensure that the overall Incentives records and documentation is well kept for audit trail and compliance checking.
  • Project deployment.

Experience/Requirements
  • Background in Performance Management, Finance, Business Strategy Management, Product Management, Project Management or relevant large data mining experience
  • Banking knowledge with business ICT experience will be an added advantage
  • Database and system logic knowledge, SQL scripting and programming is required.

Job Details

Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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