Manager, Risk Operations

Manager, Risk Operations

GrabTaxi Pte Ltd
6-9 years
Not Specified

Job Description

Job Description :
Get to know our Team:

  • The primary purpose is to support the growth and efficiency of GFG Risk Operations which include chargeback, fraud investigation & prevention, and merchant & consumer onboarding due diligence. Using your influencing skills, together with data analysis and creativity in 'getting stuff done', you will be able to drive through improvements and positively collaborate with country teams across the region.

Get to know the Role:

  • Expected to be familiar with daily operational metrics covering GFG business and related financial metrics. Successful candidates will be able to map these metrics to operational action plans for improvements, innovations or changes implemented for repeatable success.

  • Content areas covered include regional GFG strategy and project implementation, oversight of costs, budgets and investment areas &, support with management reporting and organisation design.

  • Building a strong and efficient operations team.

The day-to-day activities:

  • Responsible for implementing policies and procedures within the organisation's operational risk management framework.

  • Monitor high risk operational and emerging risk incidents with the aim of strengthening the organisation's control environment and improving control processes.

  • Accountable for specific OKRs relating to domain and reporting to stakeholders.

  • Possess detailed knowledge of risk management not limited to risk analytics tools, processes, and overall risk operations architecture.

  • Makes technical trade-offs between short term team needs and long-term business / product needs.

  • Provide inputs on risk operational plans to support business strategies.

  • Works on providing operational risk analysis findings to identify operational risks, historical causes of losses and provide deep insights.

  • Influence management on impacts on department's OKRs, organizational objectives and financials.

  • Conduct reviews on operational risk controls to identify improvements. Identify and propose corrective actions based on operational risk exposure related to business processes and or technology platform.

  • Propose new mitigation activities or improvements to improve risk mitigation efficiency.

  • Able to strategize future growth of the broader business.

  • Develop new product or operational plans based on business strategies.

  • Analyse complex issues and improve, adapt existing or create new methods, techniques, or processes.

  • Gets buy-in and alignment for change management across teams.

  • Ensures remote teams/members are equally as informed and aligned as local teams are.

  • Lead discussion for topics involving your team or adjacent teams.

  • Monitor team performance and report on metrics.

  • Develops and motivates an effective team to achieve their goals and make efficient use of human resources.

  • Discover training needs and provide coaching

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

  • Ensure employee engagement scores is met.

  • Recognize and celebrate team and team member accomplishments and exceptional performance.

The must haves:

  • Bachelor's degree with a minimum of 6 years of managerial experience.

  • Experience from the financial risk industry would be highly advantageous and preferable.

  • Having experience in managing complex processes, big teams with more than 50 headcounts and experience in managing cross-border teams would be highly advantageous.

  • Good PC skills, especially MS Excel In-depth knowledge of performance metrics

  • Excellent communication and leadership skills

  • Organizational and time-management skills

  • Decision-making skills

  • Be detail and quality-oriented as well as have strong analytical and problem-solving skills.

  • Possess excellent verbal and written communication skills.

  • Be able to think outside the box and make balanced and unbiased decisions based on all available information.

  • Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.

  • Ability to demonstrate composure and a high degree of professionalism when in high-pressure situations.
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