Manager, Service Management

Manager, Service Management

DHL
Kuala Lumpur Malaysia
10-12 years
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS

  • To manage the infrastructure, technical support and telecommunications for MY.

  • Directing the establishment of a continually improving omputer network and associated services.

  • Rationalising the deployment of servers in order to provide high service levels at an appropriate cost.

  • Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.

  • Planning the provision for security, availability, resilience and performance

  • Providing advice and recommendations on the selection of network related hardware and software

  • Identifying and evaluating network services, network hardware and software tools available in MY

  • Documentation of all networks.

  • To manage the HelpDesk to resolve issues in a timely manner.

  • External customers: Contract negotiation, problem escalation, etc.

  • Proactive member of the MY IT Management team.

  • To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.

  • To set performance targets and goals for Technical Services in alignment with national plans and budgets.

  • To rationalise the deployment servers, desktop and laptop units in order to provide high service levels at an appropriate cost.

  • To ensure that Service Level Agreements for all services provided by Technical Services Team to the business are prepared and in place.

  • To ensure all personal computer software is licensed.

  • To escalate problems within the department as necessary.

  • To develop IKOs/KPIs with team members and monitor individual performance.

  • To develop a high performance service culture.

  • To recruit quality staffs to ensure resourcing levels are met.

  • To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

  • To identify training needs and opportunities to develop a highly skilled Technical Services team.

YOUR PROFILE
•Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
•Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
•Typically requires Bachelor of Degree and in10-12 years IS management experience with at least 4 years at the regional level.
OUR OFFER
•Strong career support in a international environment
•Great culture and colleagues
•Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
•Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
•Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
•Typically requires Bachelor of Degree and in10-12 years IS management experience with at least 4 years at the regional level.

Job Details

Function:

IT

Roles:

About DHL

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