Manager, Service Planning & Implementation | Digital Technology Infrastructure

Manager, Service Planning & Implementation | Digital Technology Infrastructure

Bank Negara Malaysia
Kuala Lumpur
6 - 12 Years
Not Specified

Job Description

Job Description:


Manages the supply side of IT and acts as the resourcing broker to balance demand coming in from the portfolios against a planned capacity model. Key to this function is provide the strategy of how
solutions will be staffed, designed, developed, deployed and maintained. The role has two key sub focus area: SDLC and ITSM
  • Define and establish the JIT service management strategy which includes the IT service catalogue, the overall IT Process Framework with best practice processes and standards and
    KPI’s (SDLC) and define structure and roles to deliver services and solutions.
  • Define and manage the Development Strategy, to ensure that all solution development process and standards are adhered and reviewed, including development process and
    standards, deploy and support development methods and tools.
  • Define and manage the Maintenance Strategy, to determine and oversee all solution maintenance processes and standards, including solution maintenance processes and
  • Define and manage the Deployment Change Planning strategy, control and governance for deployment procedures and requirements, including standards for change management.
  • Lead, conduct and coach team in undertaking research and consolidate information on new and emerging trends and identify potential areas of opportunities, assess impact and risks
    and make recommendation to enhance relevant business process efficiency and performance.
  • Engage and collaborate with the Bank’s Strategic Management Department as key partners for determining the Bank’s operating plan priorities and the resulting strategy, based on how
    those factors may affect overall corporate performance.

  • Strong process management and software development methodologies. Agile, DevOps a plus
  • Business process improvement techniques e.g. Lean Six-Sigma
  • IT Service management lifecycle
  • Expert in IT organisation standards and processes
  • Experience in large scale IT Project Management

  • Analytical thinking
  • Strong writing skills
  • Excellent communication skills with tenacity to follow through implementation
  • Professional in brokering the IT supply and demand
  • Visionary whilst pragmatic in implementation
  • Fast learner of emerging IT innovation to adapt it into the Bank’s environment

  • Academic Qualifications: Min bachelor degree in Computer Science, Data Analytics,Operation Research or related fields
  • Experience: At least 6 years hands on experience in IT solution delivery and/or support role,architecture design or project development. CMMI and ISO documentation and appraisal a plus.
  • Certification: ITIL, COBIT, PMF, PRINCE, TOGAF


  • Candidate must possess at least 5 Credits in SPM including Bahasa Malaysia, English and Mathematics.
  • Good verbal and written communication skills in English and Bahasa Malaysia.

Only shortlisted candidates will be notified

Bank Negara Malaysia, the nation's central bank, plays a key role in economic development, institutional building and in transforming the financial sector. The Bank also places greater emphasis in human capital management and development.

The Bank invests heavily in nurturing our talent to enhance their performance and realising their potential. Targeted talent development and career growth opportunities, continues to be given focus to drive performance.

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