Standard Chartered
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Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
  • Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
  • Monitor the efficiency, effectiveness, and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs
  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
  • Drive adoption by the team, of the latest tools and techniques to improve performance
  • Adherence to changes in line with the IMO destination model

  • Liaise with business units, other supporting operations, and external business partners when necessary to capture business opportunities in a timely and effective way
  • Supporting various stakeholders on regulatory and audit requests
  • Act as a Relationship Manager for the respective in country & Group IMO
  • Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community
  • Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
  • Identify process improvement opportunities and work closely with management to implement the change

  • Deliver quality, risk management, efficiency, and effectiveness as per agreed standards & metrics
  • Drives relevant targets across team. Ensures that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and to within agreed service level agreements including turnaround times, productivity, and quality
  • Ensure work performed is error free with no operating losses and adheres to first time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
  • Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices
  • Drives implementation of change initiatives
  • Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively
  • Resolve escalations from team, including follow-up with clients, ensuring the 'once to client' rule is adhered to as much as possible
  • Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution
  • Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews
  • Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk, or control functions as appropriate
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  • Minimal monetary and reputational loss to SCB due to Financial Crime
  • Enhanced client service in the timely collection of overdues which will help in enhancing the RS product and lead to growing the RS business
  • Ensure portfolio risks are escalated in a timely manner
  • Ensure adherence to all internal and external regulations to embed Compliance Risk monitoring as an integral part of the business process
  • Engage in regular and meaningful client engagement for the extant book to maintain excellent client service and experience

Receivable Solutions Middle Office (RSMO) Unit
  • Provide high quality support and ensure error free work with no operating losses
  • Ensure timely escalation to Senior Management of any exception noticed related to work and environment
  • Function as an independent controller in RSMO Activities
  • Ensure that there is no Operational Loss in his / her area of control
  • To adhere to the agreed CST plans and approach
  • To identify and report all exceptions on non-compliance with standard controls
  • To identify and report all weaknesses inherent in the standard controls

People and Talent
  • Ensue that you are adequately trained to support both existing and any new requirements
  • Develop succession plan for self

Risk Management
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
  • Comply with all applicable FCC Prevention Procedures relevant to Money Laundering, Terrorist Financing, Sanctions, Bribery & Corruption, People and the Illegal Trafficking of Goods and Fraud and report any suspicious activity to the Operational Risk Manager, Line Manager and / or through the Speaking Up Channels as appropriate.
  • Ensure a clear and uniform approach towards implementation of the global operating model for all CRC-IMO-related processes, and adherence to DOIs
  • Report any deviation (if any) to appropriate authorities and obtain proper dispensations
  • Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

  • Ensure robust performance management in place using relevant Productivity / Performance MIS. Monthly, quarterly and annual review discussions to be completed by stipulated timelines
  • Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively and timely reporting/escalation of significant risk issues to senior management
  • Ensure there are appropriate frameworks in place to guarantee that IMO team functions within the Group's risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports and other stakeholders
  • Ensure, lead, and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews
  • Maintain oversight on quality & timeliness of ‘Service Review Meetings (SRM) to be held every month between Hub & Country Teams
  • Manage remediation's as required to ensure gaps in capability, process or data/docs are brought up to a best in class standard over time
  • Utilize metrics and the agreed service standards to drive decisions and improve operational service excellence

Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
  • Achieve the outcomes set out in the Bank's Conduct Principles: Financial Crime Prevention The Right Environment
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Key Stakeholders
  • Integrated Middle Office (IMO) representatives in Group
  • In-country Integrated Middle Office
  • Credit Documentation Unit
  • Unit Operational Risk Manager
  • Front Office (RMs, CMs, CCMs)
  • Trade Operations Relationship Managers

Other Responsibilities
  • Embedding Here for good and the Group's brand and valued behaviours in the Integrated Middle Office team
  • Completion of all Group Mandatory e-learnings within stipulated deadlines
Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
  • Receivables Solutions products and / or Trade Finance and / or Open Account Trading based experience preferred
  • Excellent and confident telephone manner
  • Can do attitude
  • Fluent English Language and Thai (both written and spoken) required
  • Excellent communications and presentation skills with ability to adjust communication styles depending on type of target audience
  • Currently employed by SCB GBS an advantage
  • Advanced Risk awareness
  • Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude
  • Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management
  • Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets
  • Ability to understand and derive insights & improvement opportunities
  • Strong drive to deliver
  • Ability to positively engage and build rapport with clients and other internal stakeholders
  • Has a clear understanding of the client needs being serviced able to articulate and align team to them

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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