Manager, Tech BE - Application Support MY

Manager, Tech BE - Application Support MY

CIMB THAI
Not Specified
Not Specified

Job Description


Job Purpose:
To oversee and provide the Application Support function for the entire T&O Business Enablers -Tech for Ops application systems.
Key Responsibilities:
Application Support
·Responsible for meeting all application support SLA's within T&O Business Enablers application systems.
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End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions.
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Executes application support strategies from Incident to Problem Management within T&O Business Enablers application systems.
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Leading role model and drive application support to encourage and build desired organisational culture, values and reputation in the T&O Business Enablers application support team
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Collaboration with other pillars to drive and facilitate collaboration across support teams for sharing of best practices.
People Management
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Identifies, allocates and organises resource requirements, including people development requirements.
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Provides advice and support to Application Support team members and to achieve T&O Business Enablers overall support objectives.
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Manages the performance of the application support team members
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Works with application support team members to build talent pipeline and the succession plan.
Regulatory Compliance
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Ensures compliance with regulatory requirements (eg. BNM, MAS, etc.) and internal/external auditors.Qualifications
Job Specification:
- Bachelor's Degree in Management/Information Technology or equivalent.
- ITIL Professional Qualification is preferred.
Required Competencies and Skills:
Technical/Functional Skills
·
Understanding of application support management, methods and tools.
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Technical background in Application IT infrastructure, Access management and IT Security.
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Familiar with Level 1, 2 and 3 support roles and responsibilities. ·
Understanding of the Business Enablers banking related businesses and technology.

Job Details

About CIMB THAI

Job Source : cimbcareers.taleo.net

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