HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
a Japanese language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
Client Background: Global Semiconductor Company Headcount: 1 Tenure: Permanent Remuneration: Basic+ Allowance + Free parking + meal subsidy Time Pattern: 12hours rotation shift Responsibilities: * Answer all calls offered to Service Desk queues
Education: Degree or Diploma Required skills: 1+ year of IT Service Desk/Help Desk experience in a 16x7 operations Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk.
• Provide 2nd level support on technical/application issue. • Acknowledge & respond to customers or internal request in any channel based on agreed SOP. • Proactively solve problems and provide timely resolution to ensure minimal impact to customers
IT Helpdesk/Service Desk Engineer Work will be in rotational shifts (2 days in a week will be off) Experience- 0-2 years (background in Information Technology) Knowledge in Windows Operating Systems Language Skill- Mandarin Language (Mandatory)
At least 1 year working experience in Contact Centre ( Diploma / Degree holders) with Basic IT knowledge/experience. We are welcome for Fresh graduates as well degree in IT)
Client Background: Singapore based MNC Location: Dataran Prima, Petaling Jaya Headcount: 1 Tenure: Permanent Remuneration: Basic Salary Main Responsibilities: · Perform desktop, printing and peripherals support · 1st level support and resolution to
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