HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
a Japanese language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
Client Background: Global Semiconductor Company Headcount: 1 Tenure: Permanent Remuneration: Basic+ Allowance + Free parking + meal subsidy Time Pattern: 12hours rotation shift Responsibilities: * Answer all calls offered to Service Desk queues
Education: Degree or Diploma Required skills: 1+ year of IT Service Desk/Help Desk experience in a 16x7 operations Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk.
• Provide 2nd level support on technical/application issue. • Acknowledge & respond to customers or internal request in any channel based on agreed SOP. • Proactively solve problems and provide timely resolution to ensure minimal impact to customers
IT Helpdesk/Service Desk Engineer Work will be in rotational shifts (2 days in a week will be off) Experience- 0-2 years (background in Information Technology) Knowledge in Windows Operating Systems Language Skill- Mandarin Language (Mandatory)
Preferred Qualifications Job Description: * The incumbent (Deal Specialist/ Deal Manager)creates, validates and processes contract documentation using Oracle%26#39;s standard document templates, a set of contract options and in accordance with O
Preferred Qualifications Detailed Description and Job Requirements Responsible for obtaining materials, components, equipment, and services while ensuring the best quality at the best value. As a member of Oracle%27s International Electronic eBusin
At least 1 year working experience in Contact Centre ( Diploma / Degree holders) with Basic IT knowledge/experience. We are welcome for Fresh graduates as well degree in IT)
Preferred Qualifications APAC Travel Operations Manager Oracle%26rsquo;s Global Travel Organization is looking for a candidate with Travel experience who has successfully demonstrated their ability to excel in the areas of project management, proces
Perform application support and maintenance to meet required service level agreement. Resolve hardware and software issues via call or remotely Troubleshoot and provide solutions to software and hardware Provide remote technical support to clients
Preferred Qualifications Roles and Responsibilities of Business To Business Collections Analyst Collections team (Part of Order to Cash Group) is primarily responsible to ensure that the company%26rsquo;s accounts receivable are converted to Cash (c
Preferred Qualifications Roles and Responsibilities of Business To Business Collections Lead Analyst Collections team (Part of Order to Cash Group) is primarily responsible to ensure that the company%26rsquo;s accounts receivable are converted to Ca
At least 2 years of working experience in Service Desk/Helpdesk environment, proficiency in Microsoft technologies such as O365 and Active Directory
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