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Mandarin Speaking Support ServiceDesk Agent

1-9 years
Not Specified

Job Description

-Provide technical phone support to customer
-Use problem solving skills and product knowledge to remotely resolve customers technical queries in a timely manner
-record and update customers cases into system to customer remotely
o Troubleshooting
• Setup and configuration of new and used client systems and workstations for deployment
• Keeping Computer Supplies, controlling the efficient consumption
• Monitors and maintain the company computer system and network of an organization


HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( ) and HCL Infosystems (

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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