MYS CTSM PG - Customer Service Analyst 1 (Mandarin and Cantonese Competency)

MYS CTSM PG - Customer Service Analyst 1 (Mandarin and Cantonese Competency)

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Job Description

Job Description :
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • Previous relevant experience preferred
  • Experience in customer service
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

  • Bachelor's degree/University degree or equivalent experience

•Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
•Experience in handling investigations cases
•Experience in working in a multi-country setup
•Customer focus with excellent communication and interpersonal skills
•Strong Analysis & Problem Solving
•Good Team Player
•Able to work under pressure and meet tight deadlines
•Working knowledge of Microsoft Office products
Job Family Group: Customer Service
Job Family:Institutional Customer Service
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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