MYS CTSM PG - Customer Service Analyst 2 (Cantonese Competency)

MYS CTSM PG - Customer Service Analyst 2 (Cantonese Competency)

Citi
Malaysia
3-5 years
Not Specified

Job Description


Job Description :
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment

Education:
  • Bachelor's degree/University degree or equivalent experience

•Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
• University Degree in Finance or Administration qualification of a second class upper honors degree are encouraged to apply
• 3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking
• Experience with Transaction Banking products – Cash Management and Trade
• Experience in handling investigations cases
• Experience in working in a multi-country setup
• Customer focus with excellent communication and interpersonal skills
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Job Family Group: Customer Service
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Job Family:Institutional Customer Service
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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