Network Engineer Shift

Network Engineer Shift

Logicalis Asia Pacific MSC Sdn Bhd
3-8 years
54000 - 72000 MYR

Job Description

The Role

To deliver on our objective of providing world class managed services for our customers.
As an Engineer, you will provide support for all network and security technology issues and requests that are escalated by the Service Desk Analysts. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.

You will:
  • Provide technical support by remote diagnostics, troubleshoot, check for customers incidents and resolve within the agreed SLAs;
  • Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours;
  • Consult with clients and business to provide support on availability, capacity, continuity of assigned technologies and functionality of services;
  • Pro-actively identify, analyze and resolve problems to optimize systems and minimize risk, document workarounds and implement changes as and when required;
  • Where needed, coordinate and manage vendors for resolutions.
  • Ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed to ensure the best possible customer experience is delivered
What will you bring

  • Depth and breadth of experience in LAN/WAN networks including managing Wireless Devices/ Technologies, VOICE and Network Security
  • Experience with Cisco Products, Aruba, Palo Alto, Dell, Fortinet and Riverbed products,
  • Familiar in working as a Level 2 Managed Network Services Environment, where technical operational troubleshooting and handling of multiple customer support comes naturally
  • Understanding and experience in ITIL Methodologies.
  • Industry certification such CCNA or CCNP would be an advantage
  • Traits in line with our company values - key to this role would be: Obsessed with customer outcomes, being Action orientated and possessing an innate sense of Teamwork
  • A systematic approach to issue resolution, coupled with excellent relationship management skills will see you excel
What’s in it for you

As a valued member of ‘Logicalis Asia Pacific’ you will enjoy several benefits, such as;
  • Supportive team environment: Confidential pulse checks tell us we are known for being 'Unselfish with knowledge', 'Flexible and Diverse' and 'Give a shout-out and there will always be help'
  • Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
  • Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
  • Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance

Other work requirements

MUST be able to work SHIFT in Cyberjaya (Rotational shift including weekends)

Statement of Posting

​Logicalis Asia Pacific MSC is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Recruitment agencies may not submit resumes/CVs through this website, LinkedIn, job boards or directly to managers. Logicalis Asia Pacific MSC will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Logicalis Asia Pacific MSC

Logicalis makes technology work for you. Our expertise helps transform business operations making them more flexible, efficient and productive.
We deploy and manage secure, converged infrastructure that can increase agility, reduce risk through a consistent and repeatable framework, and cut operating costs by 20-50%. Its a result weve achieved time and again for both enterprise and government customers.

Network and compute are rapidly converging. Thats why we offer integrated solutions that embrace storage, security, server and IP networking providing a scalable platform. Our secure network, storage and compute solutions are based on Cisco, EMC, NetApp and VMware technology. We also believe that organisations are looking for transformational solutions, and for partners and vendors that can deliver increased agility while reducing operational costs.

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