- Monitor daily Network, travel from Firewall to Core switch
- Perform troubleshooting on network, firewall and core switch job if any.
- Initiate escalation to product vendors or principles for resolution/workaround.
- Provide ownership of troubleshooting process, if multiple vendors involve.
-Provide/Prepare daily Network Security related issues report as per customer request in a
- Submit incident/problem report management, after each problem had been resolved if
- Support ongoing efforts in defining best practice policies for Network Security product and
applications used by Client.
- Involve in software upgrade/patch/fixes activity.
- Submission of Key Performance Indexes (KPI) and Weekly Operation Reporting such as
utilization, errors, malware, breaching, threats, vulnerabilities and any other related Network
- Any other related task within Network Security product line and issues as and when requested
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