Network Specialist

Network Specialist

Xchanging Malaysia Sdn Bhd
Kuala Lumpur
5-10 years
Not Specified

Job Description

 Act as a technical expert to analyse long outstanding incidents, carry out diagnostics checks with resolver teams to develop a resolution plan, validate findings and steer incident to the right direction to resolve and achieve shorter MTTR or incident run time.
 Monitor, troubleshoot, and escalate production problems per operations processes, affecting the network infrastructure.
 Provide network administration/operation support, network architecture and engineering design
 Focus on continuous upgrades in supporting processes, operating standard and efficiency improvement.
 Constantly update relevant documents for in-house support and audit purpose.
 Be responsible for network security, network configuration, network performance monitoring.
 Participate in team projects and project/technology transition
 Maximize network performance through ongoing monitoring and troubleshooting
 Serve as point of escalation for critical issues and complex problem resolution.
 Resolve highly complex or critical incidents involving multiple enterprise services, lead and/or engage in Service Restoration and Root Cause Analysis Activities as required and Identify opportunities for internal process enhancement.
 Monitoring of support ticket queues and implementation of Business as Usual (BaU) customer requests
Skillset required
  • Cisco Routers, Switches, WLCs & WAPs
  • Cisco ASA Firewalls with FirePOWER Services, IPS, Cisco FMC
  • Interior & Exterior Routing Protocols
  • Cisco AnyConnect VPN, IPsec VPN
  • F5 LTM Load Balancer
  • DNS, DHCP, IPAM Services
  • Exp. in Cisco Voice Gateways, CUCM/CUC will be an added advantage.

Xchanging Malaysia Sdn Bhd is a 50-50 joint venture company between DXC Technology and YTL Communications (a YTL group company). We focus on consulting solutions and large scale system integration projects, through development and delivery of enhanced mobile internet and cloud based offerings. We are supporting a wide-ranging technology transformation projects for DXC Technology and YTL group companies, and their customers across the world. As an integral part of two different multi-billion dollar global company with diverse offerings and limitless opportunities for us to engage, our aim is to add value through innovation, agility and operational excellence.

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit

YTL Communications is a subsidiary of utilities company, YTL Power International Berhad, and serves as the telecommunications arm within the wider YTL Corporation Berhad Group. Headquartered in Malaysia, YTL Power International operates in Malaysia, the United Kingdom, Singapore, Australia and Indonesia. Its core businesses include: power generation, retail and transmission, and water supply and wastewater services. For more information, visit

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