NOC Front Office Surveillance Engineer

NOC Front Office Surveillance Engineer

ELABRAM SYSTEMS SDN. BHD
2-5 years
Not Specified

Job Description

  • Monitor and handle alarm management & ticket management for the assigned Network Services.
  • Fault remedy requiring on site presence is dispatched timely (as per the SLA / severity matrix) to the field operations organizations.
  • Perform initial analysis to identify issues follow by restoration if possible (1st line of support).
  • Perform escalation and notification to keep management and other business units informed during system outages.
  • Regular follow up on the events with relevant departments working on it as per the process.
  • Work towards the task assigned by the Shift Manager/NOC Manager.
  • To ensure security is implemented and maintained in accordance with Security and Risk Management directives of the organization
  • Alignment to the organizational guidelines, departmental processes & procedures

Requirements:
  • Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering
  • Years of experience: 0-2 years
  • Any Certification related to Telecom shall be an added advantage.
  • Good knowledge of service networks / GSM Network / WCDMA network / LTE network / service applications characteristics and capabilities; Service Performance indicators and their interpretation.
  • Basic Knowledge of services and service applications implementation/integration processes along with Access, Core, Transport, Cloud and Service Networks.
  • Fluent in written and spoken English

Elabram Systems was incorporated in year 1999. We aim to become the best HR Solutions Provider in Asia Pacific by providing innovative HR Solutions and Workforce Management Systems. Elabram builds networks of clients from prominent technology companies and experts from diverse professional backgrounds.

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