NOC Shift Manager

NOC Shift Manager

5-7 years
Not Specified

Job Description

Job Description:

  • To plan & perform all the shift operational activities.
  • To support and implement processes.
  • To review leave of people in his/her team and provide go ahead.
  • Authorized to report security breach incidences.
  • To suggest for corrective and preventive actions of security threats.
  • To act as an Incident Manager for incident beyond normal office hours.
  • Formulate the training requirements for the team.
  • Planning for and ensuring team members’ competence enhancement
  • Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
  • Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
  • Ensuring high motivation level of team resources
  • Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
  • To be able to interface with Interface with the other organizational entities like FSO, DPO, Projects, 3PP, Customer Support, Customer etc
  • To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
  • To predict man-power requirements
  • Regular follow up on the events with relevant departments working on it as per the process.
  • Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event
  • Managing War-room from L1 side, creating chronology and initial incident reports in case of critical/major events

  • Min Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering
  • At least 5-7 year(s) of working experience in Telecom. Significant part of this experience must be in the Telecom Network.
  • Any Certification related to Telecom shall be an added advantage.
  • Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes.
  • Knowledge of programming language like SQL, Perl
  • Leadership skills: People Management, Leader attributes
  • Language skills: Proficiency in Written & Spoken English & Malay
  • People Management, Interpersonal skills, Customer Relationship Management

Elabram Systems was incorporated in year 1999. We aim to become the best HR Solutions Provider in Asia Pacific by providing innovative HR Solutions and Workforce Management Systems. Elabram builds networks of clients from prominent technology companies and experts from diverse professional backgrounds.

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