O2C Service Delivery Lead

O2C Service Delivery Lead

GlaxoSmithKline Pte Ltd
Selangor Malaysia
Not Specified
Not Specified

Job Description


Job Description :
GlaxoSmithKline (GSK) is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. GSK has been operating for over 60 years in Malaysia and grown substantially both in its infrastructure, business operations as well as talent base spreading across its four business entities – Pharmaceuticals & Vaccines, Consumer Healthcare, Business Service Centre and Consumer Healthcare Supply Chain.
We are looking for a O2C Service Delivery Lead (SDL) to focus on delivering initiatives aligned to the broader GSK strategies You will have an emphasis on Delivery/Operational responsibilities, Service Planning & Evolution, Customer Relationship Management and People/Team Management.
Such role will require appreciation of O2C E2E process, projects as well as BPO oversight for activities performed remotely via a Service provider once transitioned
Key Responsibilities
  • Driving delivery and performance of O2C services across APAC including credit management, collection & disputes, trade claim management & deductions, cash application, month end, inquiries and audit support through BPO.
  • Accountable for day to day BPO delivery of operations, resolving market/customer issues and proactively identifying any issues or risks to the service from the GFS.
  • Escalating issues through Service Centre governance, where required.
  • Working closely with third party providers, global or local process expert to ensure delivery in line with established service levels and service line strategy.
  • Driving standard practices and consistency in service delivery across the region through GSK policies, tools and processes
  • Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs)
    Controls
  • Ensuring robust BCP and risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO.
  • Monitoring control testing results and ensuring mitigations plans are effective.
  • Support/work with project team to deliver project deliverables related to O2C activities/area.

WHY YOU
We are looking for people who appreciate the importance of #patientfocus and strive to continuously improve our performance and practices. We work in an open and transparent environment so by joining GSK you will be someone who treats others with respect and integrity – as you will be treated yourself.
Ideally, we are looking for a Finance professional with the below:

  • Bachelor’s degree, preferably in Accounting qualification.

  • 5 years’ experience in O2C leadership positions and process improvement.

  • Excellent analytical skills. Ability to identify and resolve problems

  • Highly developed management and leadership skills

  • Excellent communication skills and ability to interact with and influence users/vendors remotely

  • Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team, GPO)

WHY GSK
GSK’s dedication to the wellbeing of our employees is reflected in the benefits we offer; including healthcare for yourself and dependents, performance related bonus, etc. We also offer a range of employee health and wellbeing programs including our truly unique Partnership for Prevention program, a global commitment by GSK to provide all employees with up to 40 preventative healthcare services bringing to life our mission to: do more, feel better and live longer.
Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
If you would like to join us in innovating and inspiring changes in the industry, we urge you to apply online.
*LI-GSK
Our goalis to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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