Officer/Analyst

Officer/Analyst

Standard Chartered
Not Specified
Not Specified

Job Description



About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
Job
Purpose
To perform specific
duties as instructed by the management and delivering the objectives set by
the Group, Company and Department through consistent high quality performance
and services to customers (outside & within) with the emphasis on
accuracy, TAT and productivity and in accordance with the relevant
procedures, guidelines and policies.
Key
Responsibilities
1. Know
fully & perform BAU within TAT without error guided by operation
procedures, standards, guidelines and policies.
2.
Ensure
consistent delivery of high quality services to customers through meeting or
exceeding customer expectation guided by the Service Level Agreement,
efficiency/accuracy standards and good business processes/judgement.
3.
Ensure
awareness and full compliance of all laid down rules, regulations, policies,
guidelines, procedures, practices and code of conduct imposed by the
Company/Group.
4.
Manage
the operational risk of the team to avoid operational/reputation losses and
ensure awareness and full compliance of all laid down rules, regulations,
policies, guidelines, procedures, practices and code of conduct imposed by
the Company/Group.
5.
Key
Control Standards Assessment within department with nil over due.
6.
Follow
up on corrective/preventive actions to a point where concerns arising from
these findings are addressed to a satisfactory level.
7.
Ensure
due care and diligence is exercised on day to day operational matters
relating to Money Laundering and KYC, acquiring relevant knowledge and
training thus, providing support to superiors and subordinates.
8.
Continue
to seek improvement in self, team & operational processes to achieve
service and performance excellence.
9.
Support
the roll-out of the Company's & Group's policies and initiatives.
10.
Ensure
full compliance of all laid down rules, regulations, policies, guidelines,
procedures, practices and code of conduct imposed by the Company/Group.
11.
Guide
GOOs & Agency Staff.
Key Measurables
1.
Job
objectives.
2.
Accuracy,
TAT & Productivity.
3.
Support
and contribute to the Team's objectives.
4.
Living
the company's values.
5.
Contribute
in managing operating cost and headcount numbers as per allocated budget.
6.
Contribute
in operational risk management to avoid any operational and/or reputational
losses to the Company/Group.
7.
Developing
team members to achieve the desired level of productivity and competency.
8.
Support
the roll-out of appropriate quality management systems and other initiatives
by the Company/Group.
9.
Contribution
of ideas for improvement in all work related areas.

Apply now to join the Bank for those with big career ambitions.

Job Details

Employment Types:

Function:

Roles:

Job Source : scb.taleo.net

Similar Jobs

Career Advice to Find Better

Simple body text this will replace with orginal content