Officer, Motor BU

Officer, Motor BU

AXA Group Operations Malaysia Sdn Bhd
Selangor Malaysia
1-2 years
Not Specified

Job Description



  • The Customer Service / Case
    Management will act as liaison, provide an assistance service and resolve
    any emergency problem that our customer faced. Our responsibility will be
    to liaise with the different parties to provide great assistance to our
    customers.
  • Responsible for the execution
    of all basic functions of the department in the delivery of services.
  • Responsible to ensure
    excellent service standards, respond efficiently to customer inquiries and
    maintain high customer satisfaction
  • Respond to Auto based
    inbound and outbound calls via dedicated hotline to ensure high quality
    customer service at all times and take extra mile to provide assistance.
  • Handle requests from emails.
  • To offer appropriate
    assistance, solutions and information within the time limits.
  • To ensure that all the
    status of all active cases is constantly updated and Follow operation
    procedures / guidelines. 
  • Minimum SPM/Diploma holder
    with at least 1-2 years of related working experience.
  • Excellent geographical
    knowledge and problem-solving skills.
  • Previous Call Centre
    experience, especially in roadside assistance environment, is preferable.
  • Excellent administration
    skills, verbal communication, phone handling skills, listening, people
    skills, professionalism and attention to detail with a good working
    knowledge of MS Office  
  • Customer focus and
    adaptability to different personality types
  • Ability to multi-task, set
    priorities and manage time effectively
  • Strong phone and verbal
    communication skills along with active listening
  • AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

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