• End to end support of Oracle E Business suite customers through Incident, Problem and Change management.
• Ad hoc project requirements (providing estimates and implementing changes)
• Providing advice and guidance to end client users.
• Identify risks to the customer and/or escalate to SDM
• Respond to alerts/client requests
• Provide technical input to client reviews
• Maintain and develop technical knowledge and skills
• Assist in functional pre-sales and support transitions
• Provide support on a 24x7 basis on a rotational basis
• Evaluate and promote new technologies
• Feed into service improvement
Yantrik, also known as Yan3K is an insurtech company which delivers innovative & intelligent automation solutions enabling digital transformation for insurance industry. Our tools allow companies to digitize & automate customer journeys and back-end processes quickly for immediate productivity gains, near zero error rates, reduced costs and significant ROI results. We support both virtual and human workforce alike, facilitating the efficient and accurate execution of business processes on any enterprise application. The digital solution can be leveraged for both unattended (virtual machine) and attended (desktop) automation as well as Hybrid Automation where there is interaction between the virtual and human workforce providing a greater ROI on your investments and delivering corporate-wide customer experience & business process improvement.
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