Part-Timer, Customer Relationship

Part-Timer, Customer Relationship

Hong Leong Bank
Not Specified
Not Specified

Job Description

If you are looking to excel and make a difference, take a closer look at us
We are currently seeking part-time Customer Relationship Officers to join our Contact Center. Reporting to the Team Manager, you will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction. Constant contributions towards achieving service level and abandon rate targets.
The primary responsibility of the role includes (but is not limited to):

. Service customers over the phone and practices telephone courtesies at all times.
. Practicing quality in all aspect of the job to ensure customer satisfaction.
. Continuously strive to achieve and exceed agreed productivity and KRA targets inline with unit objectives.
. Ensure good customer retention by providing excellent and professional services.
. Consistently cross sell and upsell group's financial products and services during customer interaction.

.Require to work from 10.30am - 2.30pm, 5 days a week, including weekend and public holiday
. Good oral communication, interpersonal and active listening skills
. Resourceful, proactive and able to work independently to produce high quality technical or professional work
. Getting results through personal proficiency
. Basic PC knowledge, with the ability to quickly adapt to new software applications
. Willing to work in PJ City or Damansara City

Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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