PBTB | Assistant Manager, Claims

PBTB | Assistant Manager, Claims

Prudential Financial, Inc
Not Specified
Not Specified

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that can shape, an inclusive workplace where ideas are valued and a culture where can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
1. Review, assess and making right and accurate decision in PAL , FAL , and liaising with Panel hospital on PC admission into related information
2.Assist manager in managing Claims team to ensure daily operations are well managed and within the agreed Service Level with distribution channel and customer.
3.Handle AUC cases and enquiry and within the agreed Service Level
4.Assist Manager in managing the HAS portfolio including monitoring the HAS under PBTB team daily productivity and managing issues, work with Agency and Panel hospital and giving right feedback in appointment and monitoring of panel hospitals.
5.Perform the role as a team lead in training, guiding junior & new staffs in claims assessment
6.Assisting junior assessors in proactively prevent from doing error through frequent advice and training, case sharing
7.Manage customer complaints/enquiries through CSM, e-mail or written complaint and provide feedback/response within 24 hours.
8.Monitor and review work system and processes to ensure effective and efficient operations of HAS, and implementing process improvements where appropriate.
9. Assists team leader in preparing daily and monthly statistic, analysis for reporting to management
10.Involved in projects organized by Department or Company and complete the projects within the timeline.
11.Ensures section/unit complies with all regulatory (internal and external) and corporate requirements.
12. Perform any Ad-hoc function as requested by Section Head or HOD
13.Involved in quality when necessary

Job Details

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Prudentialplc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. We protect people's wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa.Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. We are proud to be included in the 2022 Bloomberg Gender Equality Index. The index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI . Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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