People Advisor

People Advisor

AIA Group
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!This role is responsible for managing day-to-day HR inquiries and employee activities logged through case management via employee portal as well as handling grievances and employee relations matters as and when contacted by employees directly.
In addition, the incumbent will be involved in enhancing HR automation capabilities responsible for driving HR operational excellence leveraging on technology such as robotics and AI.HR Advisory and Complex Inquiries Handling  ​
1. Handle general inquiries raised and logged through case management via employee portal. These inquiries typically require investigation and follow up actions such as:

  • payroll discrepancies

  • taxes

  • policy clarification for exceptions and special circumstances, e.g. leave of absence

  • employee unable to find relevant policy

2. Provide advice/guidance to general employees on standard policy matters, as necessary
3. On/off boarding of general employees
4. Handle enquires from ex-employees
5. Handle grievances and complaint cases
6. Escalate exception case to either HRBP or HR functional specialist for complex employee relation matters
7. Liaise and monitor the delivery of services by external vendors for payroll, employment screening, tax advisory
8. Prepare and submit regulatory reportsEnhance Chatbot Capabilities using content management portal
1. Analyse and review chatbot usage reports
2. Review chat feedback from employees to fine tune response accuracy
3. Update chat responses, as needed
4. Create new FAQ and associated responses, as neededEnhance Knowledge Articles
1. Review article feedback from employee to fine tune knowledge articles
2. Update knowledge articles, as needed
3. Handle and resolve exceptions generated by automation tool, e.g. RPA
4. Liaise with Global CoE to troubleshoot and resolve issues identified from automation exception report
5. Perform employee record updates and audit checks
6. Record disciplinary actions Apply time-off/leave of absence for employees (exception cases only)
7. Sample document checks on employee uploaded certifications, documents etc.Operational improvement
Identify process/operations improvement opportunity based on day-to-day tasks management as well as feedback from employees
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

Industry:

Function:

IT

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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