Performance Analyst

Performance Analyst

DHL Express (Malaysia) Sdn Bhd
2-5 years
Not Specified

Job Description

·Apply analytical expertise and reporting services to key operations performance indicators in order to identify opportunities to improve service quality and drive down costs.
· Highlight any performance deviations to the Duty Manager for action.
· Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities.
· Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness.
· Conduct on-site observations and root cause analysis with business entities to accurately identify service gaps.
· Prepare detailed analytical reports on these findings and list of possible remedies.
· Keep track of actions that are taken to address identified problem areas and monitor performance for improvements.
· Ensure performance reports are produced according to specifications and distributed according to the agreed timetable.
· Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation's business processes.
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- At least 2 year(s) of working experience in the related field, preferably within transportation or logistics industry.
- Good in Microsoft Excel and Access.
- Must be willing to work on 24/7 rotational shift pattern.
- Candidates are required to be highly meticulous and detailed oriented.
- Strong team-player with ability to build rapport and have good working relationship with all levels.
- Good people management skills.
- Good communication and analytical skills.

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