Premier Centre Manager - Ipoh

Premier Centre Manager - Ipoh

Oversea-chinese Banking Corporation Limited
Perak Malaysia
2-5 years
Not Specified

Job Description

Job Description :

  • To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management.

  • Manage the Branch Sales and Sales Support Team of Consumer Banking, Mass and Premier Banking (if any) to achieve revenue targets for the branch.

  • Promote usage of sales methodology, Sales CARE and BEE models, and Financial Journeys, to achieve targets.

  • Build and develop staff competencies and sales & service qualities.

  • Increase staff productivity.

  • In charge of recruitment and maintain low staff attrition.

  • Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results.

  • Achieve branch compliance in all statutory and regulatory requirements.

  • Achieve a Pass in Internal & External Audit, Health Checks and Call.

  • Degree in banking and finance, accounting or business administration, with at least 2 years’ experience in branch banking with exposure in sales, service & operational aspects

  • Strong Leadership & Sales Management Skills

  • Sound financial knowledge

  • Strong written and verbal communication skills

  • Good understanding of banking law and practices

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