Principal System Support Specialist (Digital Workspace Services)

Principal System Support Specialist (Digital Workspace Services)

DHL
Selangor Malaysia
Not Specified
Not Specified

Job Description


SUMMARY
You will be Technical Expert for 3rdlevel Support for large Enterprise Digital Workspace Technologies and Services. You will be the driver for complex technical solutions on improving system compliance and its automation. Additionally, you will effectively manage maximum availability and minimize disruption to the Global Personal Workspace services and ensure that all agreed targets; SLA's and Metrics are met.
Our goal is to ensure that the organization has the right knowledge and capabilities to deliver 3rdlevel support for infrastructure, keeping the infrastructure up and running 24x7x365
WHAT YOU WILL DO
  • Support Incident, Problem and Change Management process
  • Maintain and Monitor Microsoft Endpoint Manager infrastructure
  • Support Calls for critical incident handling

·Recommending and implementing policies and standards and ensuring adherence to security procedures
·Provide expertise for numerous core Microsoft systems & enterprise infrastructure technologies
·Build, Configuration & Deployment of Edge (Chromium) & Google Chrome

APPLICATION YOU WILL USE:
  • Microsoft Endpoint Manager
  • Adaptiva
  • O365
  • Intune / Azure
  • Global Service Now
  • MS SQL

WHAT YOU SHOULD HAVE:
  • Expert knowledge of Client Hardware Management (Drivers, BIOS)
  • Advanced knowledge of Windows 10 & Server Operating System / Architecture
  • Advanced knowledge of Microsoft Endpoint Manager (SCCM)
  • Advanced knowledge of IT Security, specifically Security Design & Concept method skills
  • Advanced knowledge of Scripting (Powershell, REST API, SOAP)
  • Advanced knowledge of Microsoft O365 Tool Suite
  • Advanced knowledge of deployment optimization and peer optimization solutions like Adaptiva
  • Knowledge of Windows & SQL Server Administration + (DNS, DHCP, Windows Server)
  • Knowledge of Microsoft Deployment Toolkit / OSD
  • Experience with SCCM application management, software updates and operating system deployment (task sequences)
  • Proven experience with OEM driver management and integration in addition to configuring network service (WDS and PXE)
  • Windows Desktop application deployment experience using SCCM / Intune
  • Thorough understanding of Active Directory; including replication, GPO and DNS
  • Able to work effectively under deadlines in a fast-paced, changing environment
  • Experience with Incident and Problem ticket analysis and trend analysis
    • ITIL Process knowledge

    WHAT YOU WILL GET FROM US
    • Great team of IT professionals with global working exposure
    • Flexible Benefits – customized according to individual needs
    • On-going professional and technical training and certifications
    • A multicultural environment in modern offices
    • Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
    • Smart casual everyday
    • Global internal job opportunities available within DPDHL
    • Unlimited Outpatient Medical
    • Home office possibilities

    ABOUTUS - DHL IT Services
    IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:
    • Supports over 260,000 DPDHL e-mail users;
    • Runs more than 7700 servers;
    • Supports more than 2000 global services and applications;
    • Processes 9 million shipment information messages per day;
    • 200000 man-days per year of a development application.

    Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of logistics industry, we at IT Servicesaltogetherrepresent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
    You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

    Job Details

    Function:

    IT

    About DHL

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