Processing Administrative(Female)

Processing Administrative(Female)

AMK TECHNOLOGY SDN BHD
Kuala Lumpur
0 - 5 Years
Not Specified

Job Description

Role: Processing Administrative(Female)
Duration :12 Months
Contract Payroll : AMK Technology
Client’s Location : Kuala Lumpur, Malaysia

Technical Skills Required:

Roles and Responsibilities:
1. Managing IT service requests from end to end and track to close
2. Focal contact point between end users , IT department and support team
3. Hosting weekly meeting with key users and support team
4. Assist Service Delivery team with weekly SLA report and ticket status
5. To coordinate/facilitate urgent support between support team and end users upon request
6. Attend daily briefing session and provide updates to key users
7. Ad hoc tasks as per request by supervisor example audit tasks, sending email communication /announcement to end users
Working Hour:
8 am - 6:30 pm : Monday to Friday ( staggered 9 hours shift)
8 am - 5:30 pm : Friday ( staggered 8 hours shift)
Required Skills:

1. Good communication skills in Malay and English
2. Basic MS Office knowledge for reporting purpose
3. Customer service oriented

Thanks & Regards,
Poorna Chandra
Cell no- +9739000468
Email id- [HIDDEN TEXT]

AMK is an International group of IT companies headquartered in Malaysia, comprising of four main companies across multiple technology domains, to ensure delivery of top quality results to our clients.

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