Procure to Pay (PTPHelpdesk Senior Agent (Vietnamese Speaker)

Procure to Pay (PTPHelpdesk Senior Agent (Vietnamese Speaker)

Agensi Pekerjaan Asia Recruit Sdn Bhd
Kuala Lumpur Selangor
2-12 years
Not Specified

Job Description

Main responsibilities:
  • Day to day operations in service management
  • Manage the incoming PTP related employee and vendor queries by relevant communication channels (phone, e-mail, instant messaging tool, service management tool)
  • Analyze queries and perform end-to-end query resolution
  • Take ownership and Coordinate issue resolution across streams or forward the requests to the responsible team if necessary
  • Monitor and follow-up on invoice that are in parked status queries including reporting
  • Provide guidance to internal employees for PTP systems (AskMe, SAP, SRM, service management tool)
  • Support users in workflows, approvals and PO issues
  • Concur Audit for employees adhering to the company Travel and Expense policy.
  • Support and follow up on IM&S Purchase Order Output and IM&S Purchase Order Acknowledgement
  • Root cause analysis for dunning letters and Statement of Account
  • Handle Accounts Payable related requests: payment reminders, delivery stop, proof of payment, remittance advice issues, etc.
Key requirements for this role:

1. Languages:
  • Must be able to read and write in Vietnamese language and English language to communicate with local or foreign vendors.
  • Proficiency in Vietnamese language is MUST for handling Vietnam operations to resolve queries.
2. Professional experience:

  • Minimum 2 years of relevant experience in Procurement/Accounts Payable/Customer Service within an international environment
  • Knowledge of relevant SAP modules (SRM, FI, PM, MM, Concur) and workflows, advanced knowledge of MS Office is an advantage
  • Broad understanding of business and PTP policies, process and work instructions is an advantage
  • Strong service management and communication skills
  • Willing to work in Kuala Lumpur
Experienced candidates, please apply online or you may email your resume to [Confidential Information].
Only shortlisted candidate will be notified.

It is Asia Recruit's ( vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.

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