Product Development Specialist

Product Development Specialist

Maxis Communications
7-10 years
Not Specified

Job Description

Are you ready to get ahead in your career
  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical​
Responsible as a Product Development Specialist to have a consolidated view on requests on system requirements and enhancements to support marketing products roll-out. This is important to ensure that system solutions are done holistically to cater for similar requests that can be used by different product team/group and to have solutions that not only can be used now, but also to fit for future . With this approach, on system enhancements can be optimized and rework to the system can be minimized.
What are you accountable for
  • Determining detailed product specifications based on conceptualisation (business requirements) from the Hotlink and Maxis Product Management teams.
  • Working closely with the technology as well as the Sales & Services (Retail, Dealer Mgmt, Customer Services) to translate the conceptualised product or feature or campaign into a Product Definition Document which clearly describes technology enhancements as well as business process changes requires to support the business requirements.
  • Ensuring that all technology enhancements are review collectively with Technology teams in order to future proof solutions in order to minimise additional investment in the mid term.
  • Lead end to end new core products rollout /deployment by coordinating, assessing and communicating across divisions (Business, Network Operations, IT Teams and Sales & Services) while ensuring that the agreed solution and approach are executed excellently in terms of time, cost and customer experience at the same time maintaining Maxis core values.
  • Accountable for delivery quality & that products are developed as per business requirement by designing and executing test use cases(User Acceptance Test (UAT)) as well as production testing once the product is rolled out (Post Production Verification (PPV)) to ensure product is working as per requirement.
  • Lead as the Consumer Business subject matter expert any Platform or solution upgrade exercise (Billing System upgrades, new technology stack deployment etc), ensuring that transition is seamless and has minimal impact to both revenues and business operations.
  • Ensure service stability with regards to the systems and services and actively perform housekeeping and tracking of these systems and services to prevent falls in the network from any service disruption to minimize business and subscribers impact which in turn would maximise revenue.
  • Ensure excellent product behaviour and customer experience by handling complaints and feedback from all sources and periodically perform reviews, test on products and services, report findings to management and making recommendations for improvements as needed.
  • Demonstrate strong sense of integrity and accountability on decisions and results of the decisions by living up to Maxis way of conducting business and showing transparency on the actions that lead to the decision/results of the decision.
  • Monitor OPEX and CAPEX of platform investment to ensure achievement of low cost and high quality delivery.

What do you need to have for this role​
  • Bachelor's Degree, in relevant discipline to include IT, Business Administration, Computer Science, Marketing and Communication.
  • 7-10 years of total working experience with 4-6 years in Product Marketing.
  • Possess technical and customer mindset, analytical skills, understanding of business requirements and operating model and project management.
  • Passionate about customer experience, with coaching and engaging skill. Strong inter-personal and stakeholder management skill, great communication, influencing, customer oriented mind-set, passionate and engaging skills. Excellent written and verbal communication skills.

What's next
  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Always Be Ahead At Maxis, we are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world, as we pursue our vision to be Malaysia's leading converged solutions company. We deeply believe that the key element to our success has always been and will always be our people. Visit our careers page to learn more about having a career at Maxis. The MaxisWay culture Our culture, or MaxisWay as we call it, was created to focus on three core values which are ‘Customer First', ‘What's Possible' and ‘I am Maxis'. These values are implemented in the way we interact with each other by embedding the language of commitment, performance and possibilities. Watch these videos and hear from our people who embody the MaxisWay culture.

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